Job Profile
Do you really know what a systems engineer does? Or a lab technician? How does an account manager spend his or her time? And do you know all there is to know about working at a help desk? Check out the jobs profiled below to get a better understanding of what they involve.Job Title
Systems Engineer (SE) I
Job Description
The SE I role is about gaining and broadening knowledge of vendor´s products, solutions, and technologies. This will lead to technology specialization as directed by the SE Manager based upon business requirements. The SE will strive for deeper engagements with customers, taking a greater level of responsibility for responding to customer RFPs, Quotations, and RFIs.
Key Differentiators
- Participates in the development of the technical account strategy and plan. Maintains communication between account team members.
- Supports tactical opportunities (i.e. Product configurations, documentation, Lunch-n-Learns, etc.) and assists the account team with applying existing product solutions to address a specific customer need.
- Communicates the technical trends of the internetworking industry to peers and customers.
- Identifies and builds relationships with key players in the customer organization.
- 5 to 7 years experience in markets of carried product lines, 2 years field technical sales experience, working with large accounts (Service Provider or Enterprise) or territories (Commercial or Vertical), as a Systems Engineer or equivalent.
- Performs network design activities with minimal assistance.
Business Planning and Execution
- Participates in the development of the technical account strategy and plan. Maintains communication between account team members.
- Supports tactical opportunities (i.e. Product configurations, documentation, Lunch-n-Learns, etc.) and assists the account team with applying existing product solutions to address a specific customer need.
- Execute test plans, document test results and present results to customer and company.
- Perform effective time management across short-term pre-sales and customer support activities.