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nscglobal

The Company

nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers. nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

nscglobal LogoWe are now looking to recruit Cisco 1st & 2nd Line Network Support Engineers to work variable shift patterns within our new Global Network Operations Facility in Brno, Czech Republic.

Apply now for a fantastic opportunity to relocate to Brno, working for a Cisco Multinational Partner.

nscglobal is recruiting for a major service provider, serving over 81 million customers.

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The positions available offer:

  • Opportunity to work for an international, independent and rapidly growing private company in the heart of Europe
  • Grow your skill base
  • Enjoy good quality work-life balance with plenty of cultural and active opportunities

Brno is 2nd largest city in the Czech Republic. It is commercially important hub, with presence of many national and international companies. Being home for some of the top ranking universities in the country you can sense the youthful and vibrant atmosphere.

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Duties will include:

  • Creation of trouble tickets for customers and taking ownership of faults through to resolution
  • Ensuring any faulty is cleared within required SLA, escalating faults as required in order to meet the SLA
  • Liaison with field engineers and customers in relation to fault resolution and monitor and control the repair process
  • Instigate management and technical escalation procedures as laid down in the nscglobal escalation procedure

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We will be looking for:

  • Experience of customer service ideally gained in a customer facing environment
  • CCNA qualified or experience up to CCNA level
  • Languages such as French, Dutch, German, Spanish and Italian

Our client is looking for not only outstanding CV’s but candidates that can also offer a good personality fit within the business and soft skills. Technology skills are key to the operations of the business but the soft skills are also vital to the success of the business as they have a great impact on customers. Soft skills include communication, accountability, problem solving, interaction with others and time management to name just few. Most job adverts will contain the soft skills that the employer is looking for. Highlighting these soft skills in your CV will help you differentiate yourself from other candidates.

And if you don't have previous work experience in this field try to demonstrate how you have performed well in other situations that might have some relevance, for example, vacation work, sports success, participation in group activities such as music or charity work etc

For more information please submit your CV to careers@nscglobal.com or apply via our website at http://www.nscglobal.com/en/about/careers.html

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