Looking for a Job with ncsglobal?

nscglobal is recruiting. NetAcad Advantage has teamed up with this global network implementation and support solutions provider to bring this opportunity to Networking Academy students interested in career in support engineering in Brno, Czech Republic. 

We are looking for students in Benelux and Germany in particular – so if you are a German or French speaker, read on…

nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world’s leading multinational enterprises, outsourcers and service providers. 

nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service. We are now looking to recruit Cisco 1st & 2nd Line Network Support Engineers to work variable shift patterns within our Global Network Operations Facility in Brno, Czech Republic. 

Brno is 2^nd largest city in the Czech Republic. It is commercially important hub, with presence of many national and international companies. Being home for some of the top ranking universities in the country you can sense the youthful and vibrant atmosphere 

Relocate to Brno and work for a Cisco Multinational Partner. Check out all the details below.

The positions available offer:

• Opportunity to work for an international, independent and rapidly growing private company  in the heart of Europe
• Enjoy good quality work-life balance with plenty of cultural and active opportunities
• Employee benefits include fully subsidized lunch vouchers, 25 days paid annual leave
• 3 weeks of induction training
• Base salaries above the range of local market and dependant on working knowledge of EU languages & experience

 We are looking for:

• Experience of customer service ideally gained in a customer facing environment
• Fully CCNA qualified or relevant experience
• English proficiency in both verbal & written form
• Good working knowledge of languages such as French, Dutch, German, Spanish  or Italian
• Flexibility to work either 12 hr shifts (weekends, nights, national holidays) or day 8 hr shifts (Mon – Fri)
• Must be eligible to work in Czech Republic, willing to relocate, culturally sensitive,  appreciate cultural differences

We are not only looking for candidates with outstanding technical and soft skills but also those that can offer a good personality fit within the business. Technology skills are key to the operations but the soft skills are also vital to the success of the business as they have a great impact on customers. Soft skills include good communication, accountability, problem solving, interaction with others and time management to name just few.

Job Specification    

Purpose of Role 

• This role is a mix of 1^st & 2^nd line support engineers who provide support for our major telecommunications customer. Duties and responsibilities listed are not exhaustive 

Working hours 

• In order to provide a multilingual support you will be required to work various shifts. These will be assigned to you by your manager. Weekend work, nights and cover over national holiday is also part of the role or as per business requirements 

Principle Duties and Responsibilities in tier 1 and 2: 

• Multi platform Cisco router and switch support
• Direct customer and account team interface providing day to day network support
• Manage trouble investigation, isolation and steady state recovery
• Assists users to identify and solve complex connection/communication problems 

Technical Skills Profile

• A Background in Maintenance and/or Managed Service Sales within the Network arena
• An in-depth understanding of service delivery to the highest quality standards
• Helpdesk Experience
• Cisco CCNA Qualified
• Background knowledge of frame relay, ATM, DSL, MPLS
• Problem resolution will require knowledge of the ISDN methods used for invoking backup solutions, troubleshooting, routing protocols such as OSPF, RIP, BGP and EIGRP
• Candidates with no CCNA will only be considered when able to demonstrate 2 years relevant NOC Experience.
• Proficiency in the use of PC systems (Hardware, Operating systems) and applications

Please note that this role has responsibilities of both level 1 & 2

Soft Skills Profile

• Must be able to communicate effectively with the team, customers and all levels of management
• Excellent telephone manner – you will talk to corporate customers on daily basis
• Ability to efficiently resolve customer’s problems and escalate further to tier 3 as per agreed service level agreements or as necessary
• Professionalism at all times
• Assertiveness and accountability
• Good timekeeping
• Flexibility
• Ability to work well under pressure, set priorities and comfortable making decisions
• Drive enthusiasm, initiative, commitment and self motivation, respect for colleagues
• Resourceful, flexible, desire to learn